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It takes 6 to 8 weeks to receive your samples, offers, discounts, coupons. Look in your mailbox!

FAQ

We try to put the frenquently asked questions by our customers right here so that you’re able to find answers as quickly as possible!

If you have an issue with your order, or you haven’t received anything yet.. well there must be a reason for that! Take a quick look here and if you can’t find an anwer for your interrogation, then just send us an email and we’ll get right back to you

We actually see that a LOT! If you moved recently, maybe the previous resident already created an account at that adresse. Just contact us directly so we can help you out!
Some companies don't send samples if you live in an area where this would be impossible for you to buy their products within 10 Km.
The box of formula sent is really big. If you don't claim your samples, they are going back to the company.
You are not patient enough 🙂 Most samples arrive 6-8 weeks after registration. However, if your child is older than 3 month, you'll get the next phase (cereals or pull-ups) once your child reach it.
The best way to do so is to ask the mom or dad to register themselves.
Once upon a time, baby samples were sent to everyone asking for them. This is not the case anymore. Why? The mailing cost and abuses forced companies to target more wisely. If you are pregnant, chances are that you will receive baby formula and diapers. From time to time, companies send different types of baby food samples, baby lotion etc. Who doesn't like surprises?

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All your comments, positive or negative, are very important to us. If your comment message require an answer from us, please allow us 24 to 48 hours to allow us to respond accordingly.

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Consumer Privacy Statement

This Privacy Statement applies to information, including personal information, collected about you by NEWBORNBABYITEMS.COM.

Personal information is information, or a combination of pieces of information that could reasonably allow you to be identified.

Some NEWBORNBABYITEMS.COM programs may contain links to non-NEWBORNBABYITEMS.COM sites. We are not responsible for the privacy policies of those sites. We recommend you review the privacy policies of each site you visit.

Collection & Use of Personal Information

When you sign-up on NEWBORNBABYITEMS.COM (the “Website”) to receive free samples, information, discount coupons and promotional offers from our Suppliers, we collect personal information about you and your baby, such as your name, address, and contact information, as well as certain optional information such as your income and your baby’s gender and year of birth. We use this information to determine your eligibility for offers from our Suppliers.

Information We Collect

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our sites, use our services, or view our online advertisements; and information we collect about you from other sources (where permitted by law).

All of the information we collect about you may be combined to help us tailor our communications to you and to develop world-class products and services of superior quality.

How We Use This Information

To provide offers, products and services. We use the information we collect to provide the products and services you request, to tell you about other products and services offered by NEWBORNBABYITEMS.COM, and to manage our sites and services.

The following are ways we may use the information we collect about you:

  • Send samples, premiums, products and information.
  • Develop new products and services.
  • Enroll you in contests, programs, or offers you request.
  • To provide you with other services that we have offered to you.
  • Protect against or identify possible fraudulent transactions.
  • Develop and provide advertising tailored to your interests.
  • Analyze the use of our products, services, and sites.
  • Understand how you arrived at our site.
  • Determine the effectiveness of our advertising.
  • Enforce our Terms and Conditions and otherwise manage our business.

Before gathering any personal information or at the time of making it, we explain you the use which we intend to make and we acquire your consent.

Limitation of collection and distribution: The collection of personal information limits itself to the information which are reasonable in circumstances, and your information is used only for aims for which they were gathered and will be aimed to mentioned companies in the section “suppliers ” and our partners. We try, within reason to keep this information in day. You agree that our suppliers contact you, and it, in spite of any opposite instructions which you would have been able to give before even if your phone number appears on the National Do Not Call List (DNCL). Your personal information remains confidential and in security and is disclosed to whoever outside our group of societies participants and our third suppliers of services and chosen commercial partners.

Cookies, Web Beacons and other Technologies

Cookies. A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our sites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you advertising and offers of interest.

You can accept or decline cookies. Most browsers automatically accept cookies. To learn more about cookies, including how to refuse cookies on your computer, click these links:

Web Cookiess. Web cookies are small bits of code embedded in web pages or in emails. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also may include web beacons in e-mails to learn if messages have been opened, acted on, or forwarded.

You can disable the ability of Web beacons to capture information in this manner by declining cookies as described above.

Other Technologies

Examples of other technologies we may use to provide better service to you follow:

  • Web Session Variables. Information that is passed from one web URL to another as you browse.
  • Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.
  • Third-Party Advertising. We may allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies may place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies’ use of cookies.

Some of these companies are members of the Network Advertising Initiative (NAI), which offers a single location to opt out of their cookies. Please visit the Network Advertising Initiative’s website at:

http://www.networkadvertising.org

How we use Cookies, Web Beacons and other Technologies. We use these technologies to provide you a richer and more personalized consumer experience. We do not store any of your personal information in cookies, web beacons or other technologies on your computer. For more detail see “How We Use This Information.”

Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services and we require that they protect this information and not use it for any other purpose. By accepting our rules and subscribe in our program, you grant your explicit consent to be contact by telephone, mail, direct mail and/or any other medium, with companies who can offer you products and/or services directly related with children’s needs.

In addition, where permitted by law, we may also rely on a service provider to:

Combine personal information about you that NEWBORNBABYITEMS.COM has collected with personal information about you that our business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not have direct access to any information we share about you with the service provider, and only the service provider will be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above.

Disclosure of Personal Information

To provide you with offers that may be of interest to you, we sell your personal information (such as your name, email address, telephone number and mailing address) to select Suppliers. Our Suppliers use your personal information to send you email or otherwise contact you regarding their products or services. When you sign-up on our Website, you will be asked to agree to the disclosure of your personal information to our Suppliers.

User Generated Content

Some NEWBORNBABYITEMS.COM sites enable users to submit their own content for contests, blogs, videos, and other functions. Please remember that any information you disclose becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information in a submission. NEWBORNBABYITEMS.COM cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety and is not responsible for the results of such postings.

Information Security

We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration.

We limit access to personal information to those who have a business need. We keep personal information only for a reasonably needed amount of time.

When we provide your personal information to our third party service providers we require those companies to protect the information and to not use the information for any other purpose.

When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.

Information Transfer

Your personal information may be transferred to, stored, and processed in a country other than the one in which it was provided. This may include the US. When we do so, we transfer the information in compliance with applicable data protection laws.

We take steps to protect personal information no matter what country it is stored in or transferred to. We have procedures and controls as appropriate to help ensure this.

We adhere to the EU Data Privacy Directive and country data privacy laws, as well as the U.S. Department of Commerce Safe Harbor Program.

Children’s Online Privacy

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity.

We do not intend to collect personal information from children under 13 online, except on some sites specifically directed to children.

When we do collect personal information from children, we do so in compliance with applicable country children’s data protection laws.

NEWBORNBABYITEMS.COM is a company under the control of i-Magine Marketing inc.

Unsubscribe

If you want to unsubscribe to these services, you can do so by email at this address : support@newbornbabyitems.com.

Contact Us

If you have questions or concerns regarding your privacy, please contact NEWBORNBABYITEMS.COM directly. Please feel free to use your native language when sending your questions or comments.

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. We cooperate with country data protection authorities if they believe that a privacy problem has occurred.

Changes to This Privacy Statement

We will post changes to this Privacy Statement and update the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site.